provide free services. But if you think your customer service to bring real science to help, you can charge for their services. But you must be fee-based services to ensure high quality. In order to ensure service quality, and to prevent fraud and other illegal activities, the Company is entitled to recording and preservation of all kinds of information you provide the content and communication. When receiving the communication party complaint, the Company has the power to access to complaint handling to deal with complaints relating to the content.

SPOKX fees to provide the functions of a long time.

- each user has a Spokx accounts, paid or received for Spokx platform in teaching services.

- Voucher: school off prior to use credit cards, postal remittance, bank transfer, check, etc. Spokx support account recharge them in different ways. The Company will be the amount actually received by customer account Chong enrollment. Xue-off can be used to provide services of its income to buy your service.

- started billing services, you should first learn to communicate free of charge to passengers, if the school found itself unable to meet customer requirements, the provision of services to avoid you, otherwise, learn the right customer to you bad commentary. The two sides should also be tested through the free communication network quality, because of technical problems so as not to affect the service.

- start billing: When you want to start billing, please click "Request Billing" button, if the customer agreed to study accounting, then click on the "agreed to start billing," agreed to pay once, Spokx online classroom to start the corresponding services in accordance with the unit price multiplied by the number of minutes online billing services, and real-time customer account in the study corresponding to deduct the cost of, and after deducting expenses, real-time charge to your account.

- stop billing: After the class, school and division-off customer can click on any of the parties to "stop billing" button, then stop billing. At this point both sides will receive a course on the details of the charges. Once the school off the account after deduction of the funds, you will be prompted, you have the right to stop service.

- credit: If the school is not customer-account funds, or funds used up, customers can ask your school to learn the cost of credit, you have the right to refuse. If you agree to credit, then the system will record relevant information, once the school has been top-off account, your account will be paid. Without interest. If the school did not repay more than a month off, you have the right to request will be included in school Spokx off the blacklist. If passengers refuse to repay school, Spokx site claiming payments will you do more to help, but does not assume any responsibility for repayment.

- to pay the cancellation: the use of certain online payments may be in a certain period of time to pay those who have been canceled. If you want to use the school off the funds can be canceled to pay service charges to you, Spokx will notify you in advance, you have the right to refuse service. If you accept the use of funds can be to cancel your service fees paid, then the event of cancellation of school to pay off, then we will cancel your account is zoned to the corresponding funds, and credit costs as the costs. The abolition of the school to pay off will be blacklisted until he added the cost owed. If passengers refuse to repay school, Spokx site claiming payments will you do more to help, but does not assume any responsibility for repayment. If you get the cost is the cost may be canceled, then the associated costs will not be able to be used or referred to is, until the cost of the cancellation of the last period.

- operating costs: the division of passenger services was 18.5 percent of income will be deducted from the cost of Spokx search platform for the classroom and on-line maintenance and new feature development and customer service Web site Spokx necessary expenses of operation. If the division of income for the purchase of passenger service to others, the costs will be halved. Division revenue from a variety of clients themselves.

- You can request the funds in their accounts in whole or in part is mentioned, reference is now up to a month. In view of the artificial and the banking company to consider exchange fees, the company charged 68 yuan each (19.9 U.S. dollars, 18.5 euros) fee. Mention is the amount of more than 1200 yuan (380 U.S. dollars, 320 euros) is a hands-free handling.

- Please set up a timely manner and keeping your password funds.

- need to change if the bank account, the user can call to make changes to the application Spokx. E-mail application: Click on the bottom of the page "Contact Support" button to submit a written application. Or email: support@spokx.com

- school teacher off-off both sides of the comments by Spokx system and make other comments and scoring honest.

- school teacher off-off shall have the right to both sides has been completed on the quality of services, the legitimacy of complaints and other issues to pay.

- the company's complaint handling committee specifically to deal with complaints. The Company have the right to call all relevant information to study the complaint and in accordance with relevant laws and rules Spokx decisions and deal with. The companies also have the right not to handle complaints.

- If the Commission finds that the handling of complaints of fraud division off, then the right to appropriate the money back to school passenger services.

other details, please refer to the user agreement.